We want you to love your VoltVibe purchase. If something is not right, we will make it right.
30-Day Returns
You may return unused items in their original packaging within 30 days of delivery for a full refund. To start a return, contact us with your order number.
Defective or Wrong Items
If your item arrives defective, damaged, or is the wrong item, contact us immediately with a photo — we will send a replacement or refund you in full, no need to return the item.
Return Shipping
For change-of-mind returns, the customer covers return shipping. For defective or incorrect items, we cover all costs.
Refund Timing
Refunds are issued to your original payment method within 5–10 business days after we confirm your return.